Online reviews have the power to shape and impact the reputation of a business. In this episode, ByrdAdatto Partner Jeff Segal, MD, JD joins us to share how health care practices can address negative patient reviews without violating patient privacy. We discuss HIPAA, risks associated with sending a Cease and Desist, and alternative approaches to de-escalate these situations. Tune in to learn how to safeguard your practice’s reputation.
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